FAQ

What are the operating hours of Woodrow Way Garage Ltd?

Our garage is open Monday-Friday 08:30am-5:30pm, Saturday 09:00 - 13:00.

Can customers bring their own parts for servicing at Woodrow Way Garage Ltd?

Unfortunately we are unable to fit customer supplied parts. Our suppliers offer extremely competitve rates, fitment guarantee and this way we are able to offer a 12 month, 12,000 mile warranty for your peace of mind.

Do appointments need to be made in advance for vehicle servicing at Woodrow Way Garage Ltd?

Even though booking is required, please don't hesitate to give us a call if you have an automotive problem that needs urgent attention. We will do our very best to accomodate your needs.

What do I do if I am not happy?

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. If you have a problem, please get in touch with us by contacting [insert contact details here]. We will look into what’s happened and aim to provide you with a response within [enter service level agreement here], and no later than 8 weeks after you’ve contacted us.

If you’re not happy following the conclusion of our complaint handling procedure, we are accredited to the [enter Code of Practice(s) here] and you can complain to The Motor Ombudsman “TMO,” who is our certified Alternative Dispute Resolution (ADR) provider. The Motor Ombudsman will offer free impartial information and, if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information, you can visit The Motor Ombudsman’s website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. Calls are charged at your local rate.

Ready to experience top-quality automotive servicing?

Contact us today to book your appointment!